FAQ

Everything you need to know about M R K Websites.

At M R K our founder, Matthew Knighton, has been building websites since 1999.

As a company we are always asked lots of questions. Below are some of the most common questions we are asked about website design.

If you can’t find the answer to your question here, please contact us.

About M R K

Are you fully insured?
Yes, we have both full workcover and indemnity insurances as per the professional expectations of the industry.
Are your staff employed full time or do you use contractors?
We have a mix of full time staff and contractors. Our core team are all full time dedicated staff with M R K but we do use a range of freelance and contractual agreements throughout the operation of the business.
How many years have you been in business?
M R K Development traded as a sole trader for 4 years before becoming a Pty Ltd in 2008.

General Questions

What is website hosting?
Website hosting is like a block of land in the real world. It is a place for your home, website, to live on the internet. Its address is the domain name that points to the website host. Website hosting comes in many different shapes and sizes. We use premium hosting for our website maintenance plans. They have very fast hard drives, good memory and computer processors that make your website as fast as possible.  
Can you help me with my mobile apps?
Yes. Please enquire on the M R K Development Pty Ltd website.
Can you cutup a PSD template for me?
No. We do not provide PSD to HTML services. We also do not work with other designers as part of our process. If you want to design a website with a PSD you should not work with M R K Websites.
Can you help me with my CRM?
If you need help selecting a CRM we can assist in that process. We have experience in MS Dynamics, Salesforce, SugarCRM, ZohoCRM, Infusionsoft and AgileCRM. We use AgileCRM.
Can you design my logo?
We focus on what we’re good at – designing and building websites, however if you need someone to creating your logo for you we have relationships with several graphic designers who specialise in logos and branding.
Can you write my webpage copy?
Yes, we have copywriting services within our business and can arrange for it with a website build. We do not offer it as a standalone service.
Can you help me secure my website?
Yes. We do server hardening and security protection on WordPress websites as part of our Managed Service.
What CMS do you use?
We use WordPress as our choice CMS. It is the fastest growing CMS and is taking significant market share.
Do you work with Magento?
We are not accepting Magento projects at this time for new customers.
Do you make E Commerce Websites?
Yes. We use WooCommerce for our E Commerce platform.
Will my website work on a mobile phone?
Yes, we make sure our websites work on common mobile devices and tablets.
Do I need my own domain name and hosting?
We provide a web hosting platform with our managed service agreement. You will need to get your own domain name.
How long is your standard project?
Most projects are delivery in 6 to 12 weeks. It generally depends on how quickly our customers can get content and information to us.
How much should I expect to spend on my website?
We often get asked the question and the answer isnt very clear - it depends. We make websites from $3000 up to $300,000. Google and Facebook are websites and they are huge business that make many millions of dollars. If you are a small business we would generally expect a minimum budget for a decent website to be $6000.00 If you want an E Commerce website - you are looking at a minimum of $15,000.00

Website Maintenance

Do you provide phone support?
No. We don’t provide phone support. You can however book a meeting with one of our team.
How much does it cost?
Our services start at $60 per month. Our billing is in Australian Dollars.
What is your response time?
For our full support plans we strive to complete all tasks within 1 business day. If you are on a project build then it will be added to the task list and handled with other tasks.
Do you really provide unlimited support?
YES! If you’re subscribed to our Full-Support plan, you can submit an unlimited number of WordPress tasks. Individual tasks are limited to approximately half an hour each but there’s no limit on the number of tasks you can send us.
Do you have an online chat support?
At this stage we only provide email support.
Why would I not get normal hosting?
If you get normal hosting it is up to you as a customer to maintain your website. You will need to login and run your own backups, plugin updates, core wordpress updates and theme updates. If anything occurs when your page updates it will be up to you to fix it or role it back.

Get a FREE 20 min consultation

Complete our contact form to arrange a no obligation 20 min consultation. Contact our team

Get a FREE 20 min consultation

Complete our contact form to arrange a no obligation 20 min consultation. Contact our team

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